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Capgemini Financial Services Top Trends 2025 Retail Banking

Home Whitepaper's Capgemini Financial Services Top Trends 2025 Retail Banking
Capgemini Financial Services Top Trends 2025 Retail Banking
• December 11, 2024

Discover the 7 seismic shifts that will redefine customer expectations and bank profitability

The retail banking revolution is here. Between hyper-personalized AI services, embedded finance ecosystems, and the rise of banking-as-a-service, 2025 will separate the innovators from the obsolete. Capgemini’s Top Retail Banking Trends 2025 report delivers:
Key Insights You’ll Gain:
✅ AI-Powered Hyper-Personalization – How chatbots will handle 45% of customer interactions ✅ Embedded Banking Battle – Why non-financial brands pose the biggest threat ✅ Profitability Red Zones – Where traditional revenue streams are collapsing ✅ Gen Z Banking Demands – Why 78% will choose banks based on climate impact ✅ RegTech Revolution – How automation will cut compliance costs by 60%


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  • Rosa William
    January 15, 2025

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